Privacy and confidentiality policy
September 1st 2023 - version 1.0
1. Collection of personal information
By visiting our website, it is possible that personal data about you, such as your name, address, email, telephone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example by completing a contact form, a request for quotation, a request for reminder, etc. Our commitment focuses on the exclusive collection of essential and relevant information in order to respond to your service request.
2. Protection of personal information
We implement appropriate security measures to prevent unauthorized access, use or disclosure of your personal data. In addition, access to your information is restricted to only employees or service providers who require this data to provide services to you.
3. Sharing of personal information
We do not trade, sell, rent or transfer your personal data to third parties for marketing purposes unless you expressly give us your consent. However, we may share your information with external service providers who assist us in running our business. We take steps to ensure that these third parties adhere to strict security and privacy standards.
4. Retention and destruction of personal information
We keep your personal data for the period of time required to achieve the purposes for which it was collected unless the law provides otherwise. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal data is no longer required, we ensure that it is deleted or anonymized. We carry out the destruction of information in a secure manner, thus guaranteeing the preservation of their confidentiality.
5.1 Definition of the different cookies used
5.1.1 Functionality cookies
These cookies are necessary for the proper functioning of the website. They are usually created as a response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any personally identifiable information.
5.1.2 Statistics cookies
These cookies collect information about how you use the website, which pages you visited and which links you clicked on. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing cookies
These cookies can be set up on the website by our advertising partners or by integrating sharing features on social networks. They can be used by these companies to establish a profile of your interests in order to offer you personalized advertisements on other websites.
5.1.4 Secure cookies
5.2 Enable/disable and delete cookies
You can manage your cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you can configure these to reject all cookies systematically or to specify the source of those you want to accept. You can also ask your browser to delete your cookies automatically when it is closed or regularly delete them manually. It should be noted that the configuration of each browser is different, do not hesitate to consult the help menu of these.
5.4 Third parties
Overall, we assume responsibility for the protection of the personal information we hold. Our employees who have access to personal information or who are involved in any way in their management take all necessary measures to ensure their protection and respect this policy.
7. Rights of access, rectification and withdrawal of consent
You have the right to request access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the option to request the correction or deletion of your data if it is inaccurate or obsolete. In relevant cases, updated information will be communicated to third parties with access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and subject to reasonable notice. The implications of such a withdrawal will be explained to you. You have the right to submit an objection to our organization in case of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the problem persists, you can go to the Office of the Privacy Commissioner of Canada. If a person wishes to exercise his rights of access, rectification or withdrawal of consent, he must submit a written request to this effect to the Personal Data Protection Officer. The appropriate contact information is specified in the «Privacy Officer» section below.
8. Privacy complaint process
If someone wishes to file a complaint regarding the application of this policy or, more generally, regarding the security of their personal information, They must submit their request in writing by contacting the Personal Data Protection Officer, whose contact information is listed in the «Privacy Officer» section. This will be processed within a reasonable time frame. A separate file for each complaint received will be created. Each file will include the complaint, an analysis and supporting documentation for the assessment, as well as a response to the person making the complaint. We undertake to treat any complaint received confidentially.
9. Privacy officer
If you have any questions, concerns or requests regarding this policy, please contact the Privacy Officer:
Sylvain Boissonneault, président
This policy is approved by the Privacy Officer whose business contact information is posted above.
11. Publication and Amendments