{"id":5078,"date":"2026-08-19T11:19:57","date_gmt":"2026-08-19T15:19:57","guid":{"rendered":"https:\/\/polysurface.ca\/?page_id=5078"},"modified":"2026-10-01T14:05:30","modified_gmt":"2026-10-01T18:05:30","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/polysurface.ca\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t
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Privacy and Personal Information Protection Policy and Confidentiality<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Last Updated:
\nSeptember 1, 2023 \u2013 Version 1.0<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, disclose, retain, and dispose of it, or otherwise manage it. It also aims to inform all individuals concerned about how we handle personal data. This policy also includes our policy regarding cookies and the consent settings for these cookies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1. Collection of Personal Information<\/h2>

When visiting our website, personal information about you, such as your name, address, email address, telephone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example, by filling out a contact form, requesting a quote, requesting a callback, etc. Our commitment is to collect only the information that is essential and relevant to responding to your service request.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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2. Protection of Personal Information<\/h2>

We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal information. In addition, access to your information is restricted to employees or service providers who require this information to provide services to you.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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3. Sharing of Personal Information<\/h2>

We do not exchange, sell, rent, or transfer your personal information to third parties for marketing purposes unless you have expressly given us your consent. However, we may share your information with external service providers who assist us in managing our business. We take measures to ensure that these third parties adhere to strict security and privacy standards.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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4. Retention and Destruction of Personal Information<\/h2>

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal information is no longer required, we ensure that it is deleted or anonymized. We securely destroy information to ensure that its confidentiality is preserved.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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5. Use of Cookies<\/h2>

To enhance your browsing experience, our website uses cookies. These are small text files that are stored on your device when you browse our website. They allow us to collect information such as the pages visited, the duration of your visit, and your language preferences. This data helps us analyze trends, optimize our website, and provide you with personalized content. You can choose to accept or refuse cookies using our consent banner. You can also enable or disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit certain features of our website.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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5.1 Definition of the Different Cookies Used<\/h3>\t\t\t\t<\/div>\n\t\t
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5.1.1 Functional Cookies<\/h4>

These cookies are necessary for the proper functioning of the website. They are generally created in response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any information that can personally identify you.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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5.1.2 Analytics Cookies<\/h4>

These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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5.1.3 Marketing Cookies<\/h4>

These cookies may be placed on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests in order to provide you with personalized advertising on other websites. \n

\nWe encourage you to regularly review the privacy policies of these social media platforms, as they may be subject to change, to understand how your data is used through these cookies. It is important to note that most of these social media platforms are based outside Canada.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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5.1.4 Security Cookies<\/h4>

To prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data about how a user interacts with the website. How the user navigates the site with their mouse, how they click between content, how long they take to complete tasks, and the device they use are some examples of the data collected. Analysis of this information allows the tool to determine the likelihood that the user is a robot or not. This data may be shared with other Google products and services.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.2 Enabling\/Disabling and Deleting Cookies<\/h3>

To prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data about how a user interacts with the website. How the user navigates the site with their mouse, how they click between content, how long they take to complete tasks, and the device they use are some examples of the data collected. Analysis of this information allows the tool to determine the likelihood that the user is a robot or not. This data may be shared with other Google products and services.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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5.3 Consent to the Use of Cookies<\/h3>

When you first visit this website, a consent banner will appear explaining how we use cookies. By clicking \u201cAccept,\u201d you consent to the use of all these cookies as well as the current cookie policy. In this banner, you can also \u201cReject\u201d all cookies that are not essential to the operation of this website or \u201cManage Your Preferences\u201d by accepting certain categories of cookies. You can change your consent at any time.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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5.4 Third Parties<\/h3>

We have entered into agreements regarding the use of cookies with other companies that place cookies. Nevertheless, we cannot guarantee that these third parties manage your personal information reliably or securely. Some of these parties, such as Google and social media platforms, should be considered independent entities with respect to data processing. We strongly recommend that you review these companies\u2019 privacy statements.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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6. Responsibility<\/h2>

Overall, we assume responsibility for protecting the personal information in our possession. Our employees who have access to personal information or who are involved in its management in any way take all necessary measures to ensure its protection and comply with this policy.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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7. Rights of Access, Rectification, and Withdrawal of Consent<\/h2>

You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You may request an overview of your processed data, provided in a commonly used format. You may request the correction or deletion of your data if it is inaccurate or outdated. Where applicable, updated information will be communicated to third parties who have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal requirements and reasonable notice. The implications of such withdrawal will be explained to you. You have the right to file a complaint with our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the issue persists, you may contact the Office of the Privacy Commissioner of Canada. If a person wishes to exercise their rights of access, rectification, or withdrawal of consent, they must submit a written request to the person responsible for the protection of personal information. The appropriate contact information is provided in the section \u201cPrivacy Officer\u201d below.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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8. Process for Handling Privacy Complaints<\/h2>

If someone wishes to file a complaint regarding the application of this policy or, more broadly, concerning the security of their personal information, they must submit their request in writing by contacting the person responsible for the protection of personal information, whose contact information is provided in the section \u201cPrivacy Officer.\u201d The complaint will be handled within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documentation for the assessment, as well as the response provided to the person who filed the complaint. We are committed to handling every complaint received with complete confidentiality.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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9. Privacy Officer<\/h2>

For any questions, concerns, or requests regarding this policy, please contact the person responsible for the protection of personal information:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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